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What Information is Needed by Hardware Support on the News Group

As stated in the Identifying Your Motherboard page there is information required before you can expect any support for your problem. I have compiled the list below to help you sort out your problem as quickly as possible - it will hopefully get you an answer without to and fro-ing of messages.
Something that causes great confusion is that many, many motherboard manufacturers utilise Intel PCI chipsets on their products - these motherboards are supported by that motherboard manufacturer - NOT Intel. The different manufacturers use their own methods (designs) to access these PCI chipsets and Intel do not police these. For the uninitiated it is a bit like a roadmap to a city - there are many ways to get there, some fast and direct, some slow and indirect and some even uncharted, but all eventually get there. Intel therefore cannot be expected to answer questions on the route used!!! I have seen end-users get abusive with Intel Support over this because these end-users generally get upset because it says 'Intel' on the chips and some supplier has hoodwinked them into believing they have a 'Genuine' Intel manfactured motherboard. They haven't!!! If you do get a 'not an Intel Motherboard' answer - Intel Support are not evading you or trying to be difficult - they do know what products they produce!

Here is the list of information you should provide:

Additional Information required for Drivers etc.:


BIOS Manufacturers Names usually:
AMI (American Megatrends
Award
Phoenix
MR BIOS

Examples of Version/Revision Numbers:
1.00.07.DH0
4.51PG
2A59FA3C
4A3NT0X0

Examples of additional numbers: 51-0102-1101-00111111-101094-AMIS123-P
2A59CQ1CC
4A3NT0X0.86A.0047.P03.9704071222


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